• Quality Management System / ISO are not just about documentation. The Operational Control that was explained in this process is the heart of the Quality Management System and the auditable part as explained by the DAP speaker.  Eighty percent (80%) of the output in this Quality Plan will be audited.
• Discussed the Process Approach.  This was lifted in the ISO 9001:2015 Standard.  The SIPOC Model – the basis of control.  SIPOC is a checkpoint to monitor and measure / control of performance
• Sources – Applicable to all processes like manufacturing and that of DOE. Example of this is the supplier of supplies / equipment.
• Input – Matter, energy and information like materials and resources requirements
• Processes -  These are the activities, the starting and endpoint, where the possible controls and check points are monitor and performance are measured.
• Output - Matter, energy and information like product and service decisions.
• Customer - Receiver of output and other interested parties.

The results of this process can be checked through Quality Assurance (QA).   This is the program for systematic monitoring and evaluation of all the planned activities implemented within the quality system providing confidence that a product or service will fulfill requirements for quality.

• Methodologies for quality assurance were also discussed.

Input Process through:

• Statistical sampling;
• Documents review / inspections; among others

Output Process through:

• Documents Checking;
• Contents Counter checking;
• Obtain Customer Acceptance and Feedback ( though not necessarily to be included in the documentation but part of the auditable part in the QMS)

• Process Control was discussed.

3Ms, P & E:

• Material – protect material in process;
• Method – standardized and written procedures as necessary;
• Machine – appropriate equipment and utilities
• People – provide qualified and trained personnel
• Environment – Conducive physical and social environment.After the QMS, need to have a review / some improvement like working space.

• The Model for Control was explained:

SIPOC  - Source, Input, Process, Output & Customer
 ETX – Entry requirements, Task Control requirements  & Exit Control requirements
 R – Risks

• Workshop per unit on the Quality Control Plan using / combining all the tools.

Presenters: EPPB / ERDB / Procurement Division

With Workshops / Photos -

• Review of Lectures on the Technical Guidance on Enhancement of Operational Controls (this is in consideration for the other core members have not attended the first day of program.  Note: was confused with the adjustment of date of schedule)
• Continuation of Group workshop / activities on Quality Plan
• Presentation of Results

Presenters: ERTLS / OIMB/ Records Division / EUMB / EPIMB / REMB

With Workshops / Photos -

• Enhancing Operations: The Customer Journey
• Workshop:  DOE Processes and the Citizen
• Customer Journey Map – provided the participants with journey map template:

Citizen goal
Citizen activities / steps
Metrics: time / distance
Positive experience
Negative experience
Recommendations

• Employee Journey Map

Employee goal
employee activities / steps
Metrics: time / distance
Positive experience
Negative experience
Recommendations

With Workshops / Photos –